Smart Issue Assignment for Teams

• Respond to incidents quickly, communicate effectively.
• Create flexible on-call rosters, ensure your issues can always be escalated to the right person.
• Tiered on-call rosters with automated re-escalation ensures incidents are never missed
• Configure team shifts for complex on call schedules across the globe

• Increase efficiency. Automatically optimise the workload for your service teams.
• Evenly distribute work, or target work to a subset of the team. Elevator for JIRA will automatically assign issues to the correct team member.
• Seamlessly transition across support teams working in multiple timezones.
• Automatically reassign unacknowledged issues with a configurable timeout.

Notifications

• Everyone involved is notified of updates immediately via email, Atlassian HipChat, Slack and webhooks.
• Users can configure their own individual notification settings, and action events from within their notifications
• Notify teams with messages to group rooms and channels

• Integrate Elevator for JIRA with JIRA Service Desk Automation. Create custom rules to automatically escalate high severity incidents, or auto-assign incoming service requests for your helpdesk
• Incorporate Elevator for JIRA into your own custom workflows with our JIRA workflow actions